Revolutionary System of Communication and Problem Solving Unites Government and Citizens in Iraq

Hundreds of Iraqis daily send messages to a WhatsApp group called “One Government” to get rid of routine procedures for dealing with their humanitarian and service issues.

Affiliated with the office of Iraqi Prime Minister Mohammed Shaya al-Sudani and a documented Facebook page, this group includes all Iraqi government ministers and service representatives, as well as a group of journalists, including an RT correspondent. in Iraq.

Our correspondent checked how quickly the group responded to the appeals, and transmitted the appeal of the citizens of the Dora district after their electricity was cut off, but it was resolved after two hours.

A member of the prime minister’s office told RT: “This group is looking to speed up the resolution of major issues for citizens, official and humanitarian, since many appeals were not resolved and some officials did not pay attention to them, so the prime minister formed a team to follow them and communicate them to directly concerned parties.”

The group operates on a fast-track mechanism: when an appeal reaches it, the Al-Sudani staff will approach the minister to whom the appeal relates so that the other person will pass it on to the appropriate officials in their ministry.

The group is also targeted for violations and abuses of public spaces, in addition to people and companies that raise the prices of products or services provided, and based on this, the government has arrested dozens of private generator owners for raising electricity prices. electric amp.

However, activists, journalists and observers consider this mechanism not a radical solution to Iraqis’ official, humanitarian and economic problems, but rather a momentary solution that brings them closer to the services.

Source: RT