Migrants are frustrated with the asylum claim app, even after the latest overhaul

By Joel Rose

Luis Suárez, a 37-year-old from Venezuela, was repeatedly timed out of the CBP One app, days after officials announced major upgrades. He has been unable to schedule an appointment on the platform for about six months, he said.

Immigration authorities touted a major update meant to improve CBP One, an app that’s now the main authorized portal to seek asylum at the border. But migrants in Juárez say it’s still not working.

(Image credit: Joel Rose/NPR)

Source: Migrants are frustrated with the asylum claim app, even after the latest overhaul

    

Updated: May 13, 2023 at 1:08 am